Privacy policy
Privacy Policy
Last updated: 20 March 2026
Neat Acoustics Ltd operates this website and associated services to provide you with a considered and secure shopping experience. This Privacy Policy explains how we collect, use and protect your personal information when you interact with us.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail in relation to personal data.
By using our website or services, you acknowledge that you have read and understood this policy.
1. What We Mean by Personal Information
Personal information is any information that identifies you or could reasonably be used to identify you. It does not include anonymised or de-identified data.
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact details such as your name, billing and delivery address, email address and telephone number
Payment and transaction details including payment method, transaction history and order information
Account information such as login details, preferences and settings
Communications including any correspondence you send to us
Technical information including IP address, browser type, device and network data
Usage information such as how you navigate and interact with our website
3. How We Collect Information
We collect information:
Directly from you when you place an order, create an account or contact us
Automatically when you use our website through cookies and similar technologies
From service providers who support our website, payment processing and operations
From partners or third parties where permitted by law
4. Lawful Basis for Processing
We process your personal information under the following lawful bases:
Contract
To fulfil orders, process payments and deliver products or services
Legitimate interests
To operate, improve and secure our business and website, provided your rights are not overridden
Consent
For marketing communications and certain cookies where required
Legal obligation
To comply with applicable laws and regulatory requirements
5. How We Use Your Information
We use your personal information to:
Provide and manage our services, including processing orders and payments
Communicate with you regarding orders, enquiries or support requests
Improve our website, products and customer experience
Send marketing communications where you have consented
Maintain security, prevent fraud and protect our business
Comply with legal obligations and enforce our terms
6. Marketing
We may send you marketing communications by email or other permitted channels where:
You have given consent, or
We are permitted to do so under applicable law
You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
7. Sharing Your Information
We may share your personal information with:
Service providers who support our operations, such as payment processing, IT systems, hosting, analytics and delivery services
Professional advisers including legal and financial advisers
Authorities where required by law
Third parties in connection with a business transaction such as a sale or restructuring
All third parties are required to respect the security of your personal data and process it in accordance with the law.
8. International Transfers
Your personal information may be transferred to and processed outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.
9. Data Retention
We retain your personal information only as long as necessary for the purposes set out in this policy, including:
Order and transaction records typically retained for up to 6 years to comply with legal and tax obligations
Customer communications retained for as long as necessary to manage our relationship
Marketing data retained until you withdraw consent or opt out
10. Your Rights
If you are in the UK or EEA, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain processing
Request transfer of your data
Withdraw consent where processing is based on consent
To exercise your rights, contact us at info@neatacoustics.com
We may need to verify your identity before responding.
11. Cookies and Tracking
We use cookies and similar technologies to:
Ensure the website functions properly
Understand how visitors use the site
Improve performance and user experience
Where required, we will seek your consent before placing non-essential cookies. You can manage your preferences through your browser settings.
12. Security
We take reasonable technical and organisational measures to protect your personal information. However, no system is completely secure and we cannot guarantee absolute security.
13. Children
Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.
14. Complaints
If you have concerns about how we handle your data, please contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK.
15. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
16. Contact Details
Neat Acoustics Ltd
29 Harmire Enterprise Park
Barnard Castle
Co. Durham
DL12 8XT
United Kingdom
Email: info@neatacoustics.com